Frequently asked questions

No. You can add items to your cart and check out as a guest — we only need a delivery address and contact number. Creating an account with a quick email code just lets you come back to a saved cart later.

Call our helpline or message us on WhatsApp with your order number and we'll give you a live update on dispatch and delivery.

Yes, as long as it hasn't been dispatched yet — contact us right away by phone or WhatsApp. Once a unit has left our warehouse, a cancellation is handled as a return instead.

The fastest way is WhatsApp — send a message with your order number. You can also call the helpline directly from our Contact page.

Open the product you want, choose any options (size, color, capacity), add it to your cart, and go to checkout. Enter your delivery details, pick a payment method, and confirm.

Major home appliances for the Pakistani household: air conditioners, refrigerators, washing machines, LED and smart TVs, microwaves, deep freezers, water dispensers and kitchen appliances — see our full brand list for what each carries.

Yes. Call the helpline or message us on WhatsApp with the product you're after and our team can take the order and arrange payment over the phone.

From time to time, yes — enter a promo code at checkout to apply it to your order. Follow our WhatsApp channel or check the homepage for current offers.

If an item arrives faulty, damaged or not what you ordered, contact us within 7 days of delivery for a free replacement or refund. Change-of-mind returns are accepted if the product is unused and in its original packaging.

Message us on WhatsApp or call the helpline with your order number and a description (and photos, if the item is damaged). We'll confirm the next step — replacement, repair or refund.

Once a return is approved and the item is back with us, refunds to your bank account or Easypaisa are processed within 5–7 working days.

Yes. Every product is sourced directly from authorized distributors and carries the full manufacturer warranty stated on its product page — we don't deal in grey-market or refurbished stock. Take a look at the brands we carry for warranty terms specific to each manufacturer.

Call the helpline or message us on WhatsApp with your order number and a description of the fault. We'll direct you to the manufacturer's authorized service center or arrange a technician visit, depending on the brand.

As a rough guide, a 1-ton AC suits rooms up to about 120 sq ft and a 1.5-ton AC suits 150–200 sq ft, but room height, sun exposure and local summer heat all matter. Call the helpline, or compare specifications across our air conditioners and refrigerators, before you order.

It's the product price shown on the page, plus any accessories or options you add — the price at checkout is the price you pay, with no hidden charges added afterward.

Direct bank transfer and Easypaisa. For bank transfer, send us your payment receipt on WhatsApp after checkout so we can confirm your order. We don't currently offer cash on delivery or installment/EMI plans.

Most orders in major cities arrive within 2–5 working days; other areas may take a little longer depending on courier coverage. Call the helpline for a delivery estimate for your city before you order.

Contact us with your order number and we'll check the status with our courier or delivery team and give you an updated timeline.

Standard installation is included for appliances that need it, such as split ACs and some washing machines. Our team confirms what applies to your order and schedules a convenient time after delivery.

Yes — we deliver nationwide, from Karachi and Lahore to smaller cities and towns across Pakistan, not just the metro areas.